Airy - Open Source Conversational Platform

Integrating all Communication and Customer Data with Airy and Confluent

Learn how to build world-class customer experiences by integrating your Communication and Customer Data with open-source Airy and Confluent.

Deploying open-source Airy and Rasa as an enterprise-grade Conversational AI platform

Create an open-sourced, fully-featured, production-ready conversational platform in the cloud, using open-source tools running on Kubernetes.

how-to

Tutorial: Live Chat Plugin Setup

This tutorial shows you, step-by-step, how to successfully set up an Airy Live Chat Plugin on your own instance and customize it to your liking.

Product Updates

Airy 0.28.0: Helm Charts reorg, easier Security Setup, and more

This release lays the foundation for future improvements to your Airy instance, as well as facilitating an easier way to secure your Airy Core installation. It also adds some flare to the user experience within the UI by enabling emoji reactions to messages from Facebook users.

Tutorials

How to build your conversational dashboard

Your conversational experiences are up and running. The livechat on your website is buzzing with chats, your chatbot answers requests in your app and your customer service agents switched from answering phone to answering chats. The data is flowing. But how do you visualize it? First you need to chose

Tutorials

A guide to conversational metrics

Conversational interfaces are everywhere. Your website visitors use your live chat to ask questions and inform themselves before they buy, your app users use the support chat to get help and your conversational commerce experiences guide potential customers to purchase the right product, one message at a time. But how

nlu

How to level up your customer support and AI using Airy and Rasa X

How to get the most out of your conversational AI and customer support by having your AI suggest likely responses and then training it on the selection that customer support makes.

Industry Trends

Introducing Data Lakes for Conversational Data

Companies that leverage their conversational data today will quickly outpace competitors. Introducing Airy Conversational Data Lakes: Enabling your company to store and utilize conversational data.

Tutorials

Airy 101: An Introduction

Hi, my name is Liz from Airy, and I want to take the next 4 minutes to talk about Airy's conversational platform, what it does and how it can help you.

Tutorials

Getting Started with Airy on AWS

This Tutorial shows you how to install and set up an Airy instance remotely on Amazon AWS from your local machine to be used in production.

Product Updates

Release 0.17.0: End Chat, Quick Replies and Expanded Chat Plugin Default

This release significantly expanded the capabilities of your Airy Chat Plugin. Prior to this release, the possibility to end the chat and begin a new one was not available. Quick replies became easily accessible and the behavior of the Chat Plugin when a contact resumes a conversation improved.

Product Updates

Release 0.16.0: More Types of Suggested Replies, Lightbulb Icon for Previous Suggested Replies, Chat Plugin Customization

This release focused strongly on the Airy Live Chat Plugin and evolving its available features. Suggested Replies became widely useful, especially with the possibility of supporting more types of replies. We also gave system users the power to customize their entire Airy Live Chat Plugin.

Product Updates

Release 0.13.0: Connect via Twilio and Facebook, Template Manager, Scope Template List by Source Type

Thanks to this release, system users are now able to connect Facebook pages as well as WhatsApp and SMS numbers via Twilio. Several features became available in terms of templates and template management. In addition, emoji usage became easily accessible via the UI for all conversations.

Product Updates

Release 0.12.0: Airy Live Chat, Maintain Text in Input Bar, Inbox Highlighting

With this release, system users are now able to successfully connect an Airy Live Chat to their website via the UI. We also improved the behavior of the Chat Plugin if a contact minimizes it, and made it much more straightforward to navigate through conversations in the Inbox.