Liz Hutter - Airy Blog

Tutorial: Live Chat Plugin Setup

This tutorial shows you, step-by-step, how to successfully set up an Airy Live Chat Plugin on your own instance and customize it to your liking.

Product Updates

Airy 0.28.0: Helm Charts reorg, easier Security Setup, and more

This release lays the foundation for future improvements to your Airy instance, as well as facilitating an easier way to secure your Airy Core installation. It also adds some flare to the user experience within the UI by enabling emoji reactions to messages from Facebook users.

Tutorials

Airy 101: An Introduction

Hi, my name is Liz from Airy, and I want to take the next 4 minutes to talk about Airy's conversational platform, what it does and how it can help you.

Product Updates

Release 0.17.0: End Chat, Quick Replies and Expanded Chat Plugin Default

This release significantly expanded the capabilities of your Airy Chat Plugin. Prior to this release, the possibility to end the chat and begin a new one was not available. Quick replies became easily accessible and the behavior of the Chat Plugin when a contact resumes a conversation improved.

Product Updates

Release 0.16.0: More Types of Suggested Replies, Lightbulb Icon for Previous Suggested Replies, Chat Plugin Customization

This release focused strongly on the Airy Live Chat Plugin and evolving its available features. Suggested Replies became widely useful, especially with the possibility of supporting more types of replies. We also gave system users the power to customize their entire Airy Live Chat Plugin.

Product Updates

Release 0.13.0: Connect via Twilio and Facebook, Template Manager, Scope Template List by Source Type

Thanks to this release, system users are now able to connect Facebook pages as well as WhatsApp and SMS numbers via Twilio. Several features became available in terms of templates and template management. In addition, emoji usage became easily accessible via the UI for all conversations.

Product Updates

Release 0.12.0: Airy Live Chat, Maintain Text in Input Bar, Inbox Highlighting

With this release, system users are now able to successfully connect an Airy Live Chat to their website via the UI. We also improved the behavior of the Chat Plugin if a contact minimizes it, and made it much more straightforward to navigate through conversations in the Inbox.