Airy Blog - Product Updates

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Product Updates

New features for the open source version of Airy as requested by the Airy Developer Community & new features coming to the Airy Enterprise Edition

Product Updates

Airy 0.28.0: Helm Charts reorg, easier Security Setup, and more

This release lays the foundation for future improvements to your Airy instance, as well as facilitating an easier way to secure your Airy Core installation. It also adds some flare to the user experience within the UI by enabling emoji reactions to messages from Facebook users.

Industry Trends

Introducing Data Lakes for Conversational Data

Companies that leverage their conversational data today will quickly outpace competitors. Introducing Airy Conversational Data Lakes: Enabling your company to store and utilize conversational data.

Product Updates

Release 0.17.0: End Chat, Quick Replies and Expanded Chat Plugin Default

This release significantly expanded the capabilities of your Airy Chat Plugin. Prior to this release, the possibility to end the chat and begin a new one was not available. Quick replies became easily accessible and the behavior of the Chat Plugin when a contact resumes a conversation improved.

Product Updates

Release 0.16.0: More Types of Suggested Replies, Lightbulb Icon for Previous Suggested Replies, Chat Plugin Customization

This release focused strongly on the Airy Live Chat Plugin and evolving its available features. Suggested Replies became widely useful, especially with the possibility of supporting more types of replies. We also gave system users the power to customize their entire Airy Live Chat Plugin.

Product Updates

Release 0.13.0: Connect via Twilio and Facebook, Template Manager, Scope Template List by Source Type

Thanks to this release, system users are now able to connect Facebook pages as well as WhatsApp and SMS numbers via Twilio. Several features became available in terms of templates and template management. In addition, emoji usage became easily accessible via the UI for all conversations.

Product Updates

Release 0.12.0: Airy Live Chat, Maintain Text in Input Bar, Inbox Highlighting

With this release, system users are now able to successfully connect an Airy Live Chat to their website via the UI. We also improved the behavior of the Chat Plugin if a contact minimizes it, and made it much more straightforward to navigate through conversations in the Inbox.