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Skander Garroum

Skander Garroum

2 posts published

How to build your conversational dashboard
Tutorials

How to build your conversational dashboard

Your conversational experiences are up and running. The livechat on your website is buzzing with chats, your chatbot answers requests in your app and your customer service agents switched from answering phone to answering chats. The data is flowing. But how do you visualize it? First you need to chose

  • Skander Garroum
Skander Garroum Jul 23, 2021 • 2 min read
A guide to conversational metrics
Tutorials

A guide to conversational metrics

Conversational interfaces are everywhere. Your website visitors use your live chat to ask questions and inform themselves before they buy, your app users use the support chat to get help and your conversational commerce experiences guide potential customers to purchase the right product, one message at a time. But how

  • Skander Garroum
Skander Garroum Jul 23, 2021 • 4 min read
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